Process Measurement, Before You Pay for Automation You Can't Evaluate Leadership has decided: we're automating process X. But nobody can say how many team-hours it costs today, or how often it ends in an error that needs fixing. Without those numbers, there's no way to later answer the simple question: did automation actually help?
Ready to publish without client-provided data. --- # Process Measurement, Before You Pay for Automation You Can't Evaluate
Leadership has decided: we're automating process X. But nobody can say how many team-hours it costs today, or how often it ends in an error that needs fixing. Without those numbers, there's no way to later answer the simple question: did automation actually help?
Someone on the board saw a presentation on AI automation and wants to start now. Words like "time savings" and "fewer errors" come up, but nobody can give a starting figure — how long the process actually takes today, or how often it even occurs.
Without a baseline, every future judgement of the automation's effect is an impression, not a fact. After go-live, someone will ask "is this actually better", and the honest answer will be a shrug, because there was nothing to compare against.
We measure today's process and give you a baseline in numbers — handling time, volume, error rate — before anyone proposes automation. We repeat the same measurement after go-live, so the before/after comparison rests on one consistent method.
We measure the process as it actually runs, not as an internal procedure describes it — we observe real execution and analyse available logs to capture true variability, not the textbook case. The result comes as numbers: average handling time, distribution of variants, the points where the process stalls.
What we don't do: we never sell measurement as a formality before automation. If the numbers show the process is too small or too irregular to be worth automating, we say so plainly in the report.
This is a new service line, and we don't yet have published measurements to show — we say that plainly. We show the measurement method live in the first meeting: what the measurement sheet looks like and what data comes out of it.
Measurement covers one business process — each additional one is priced separately, since it needs its own observation.
Price depends on the number of process steps, the availability of historical data, and how many people need interviewing. You know the price before we start, not after.
A clear verdict. If the process is too small or too irregular, the report says so directly instead of bending the result to sell the next stage.
Open methodology. We present the counting method before we start, so you know exactly what the report is based on.
The same method before and after. We repeat the measurement after go-live using the identical method, so the comparison is credible.
Measurement requires observing the process as it really runs, so the timeline depends on how often the process occurs — a rarer process needs a longer observation window.
Send us a description of the process you want measured and the contact details of the person who runs it — we'll reply within a few business days with the scope and a firm price.
Every month without measurement is a month of deciding on automation by feel — including the risk of picking a process that would never have paid off anyway.
Measurement of one process: mapping, observation, numbers · the same method repeated after go-live · a report with a clear verdict on whether the process qualifies · price known once the process is described · open measurement methodology.
No. The workshop helps choose which process to automate first among several candidates. Measurement covers an already-chosen process and provides the numbers needed for pricing and later evaluation.
It depends on how often the process occurs — the rarer it is, the longer the observation window needed to capture real variability.
Yes, but we price them separately — each requires its own observation and its own set of numbers.
You get that as a conclusion in the report, and we don't propose further steps you don't need.
Yes, the report is yours to use in conversations with any automation supplier.