A chatbot that knows your procedures, not general knowledge from the internet A new hire asks about on-demand leave for the third time this week — not because they didn't read anything, but because the procedure sits in a file from years ago, in a folder nobody told them about. The same pattern repeats for expense reports, system access, or the complaints process. An assistant that answers from your own documents ends that question for good.
Ready to publish without client data. --- # A chatbot that knows your procedures, not general knowledge from the internet
A new hire asks about on-demand leave for the third time this week — not because they didn't read anything, but because the procedure sits in a file from years ago, in a folder nobody told them about. The same pattern repeats for expense reports, system access, or the complaints process. An assistant that answers from your own documents ends that question for good.
Company knowledge lives scattered across places nobody has mapped in one spot: procedures in one tool, instructions in emails, price lists in a spreadsheet, policies in files on a shared drive. New employees learn this by asking — their manager, HR, whoever happens to be nearby.
The bigger the team, the more often the same question comes up, and the more hours experienced people lose repeating what they already wrote down once in a document nobody reads.
We index your documents — procedures, policies, internal FAQs — and build an assistant that answers strictly from them, citing the source document. If the answer isn't in the documents, the assistant says so directly instead of guessing.
We build the assistant on your own documents, not the model's general internet knowledge — so every answer can be traced back to a specific paragraph in a specific file. We can restrict access by department, so HR won't see finance procedures and a salesperson won't reach internal HR policies.
What we don't do: we don't connect the assistant to the open internet so it can "fill in" answers that aren't in your documents. We'd rather have an honest "I don't have that information" than a confident-sounding fact that was never true.
This is a new service line — we don't yet have published deployments to show off, and we say so directly rather than inventing references. We run first deployments on preferential terms, in exchange for the right to describe the result, without client data, as a reference case.
The scope covers one knowledge base — one set of company documents the assistant draws on.
Price depends on the number and volume of documents, the number of departments with separate access, and whether integration with your company messenger is needed. You know the amount after the document audit, not before it.
You set the success threshold. Before we start, we agree on what share of test questions the assistant must answer correctly for the rollout to make sense.
Your data stays under control. Your documents never go into any external training set — they're used only to answer questions inside your own instance.
Code and configuration in your repository. The indexing pipeline and the assistant's configuration land in a repository you control, not us.
The same team that builds knowledge assistants also runs the pilots and rollouts for our other automation services — so the number of new projects we take on each month is limited.
Send us which documents you want indexed and how many people will use it — we'll reply within a few business days with the scope of work and a firm price.
Every month without the assistant is a month where the same questions keep eating into the time of your most experienced people — time you can't get back.
An assistant that answers strictly from your own documents · knowledge access restricted by department · tested on real questions before rollout · success threshold agreed before we start · your data and code stay under your control.
No — it answers strictly from the indexed documents. If the answer isn't there, it says so directly instead of looking elsewhere.
You update the source document, and we re-index it — the assistant answers based on the latest version, not the one before the update.
Yes, if you need that — access can be restricted so HR doesn't see finance procedures and vice versa.
It depends on the number and format of the documents — well-organized documentation in one place indexes faster than files scattered across formats.
Usually yes — we connect it to the channel your team already uses daily instead of building yet another standalone app.
The assistant says it doesn't have that information in the available documents, instead of guessing from general knowledge.